HWA International TRUSTprocessor Support Form
Please enter the following information. All fields are mandatory.
First Name :  
Last Name :
Company :  
E-Mail :  
Telephone :  
Windows Version :  
Module :  
TRUSTprocessor Version :  
SQL Version :  
Priority :  
Nature of Problem:

Please supply: details of the problem including any screen prints etc.; details of any investigation that you have carried out; details of what you think the cause is and your expected / desired resolution.
(If you have a Reports issue, please include the version / date of the report file on your PC)
Please insure the following points are considered when completing this document:
  1. Have you provided a clear explanation of what was being done when the error occurred?
  2. Have you provided the necessary supporting documentation?
  3. Do all users experience the problem or is it workstation-specific?
  4. If you have a Crystal Reports problem, have you specified which version you are using?
  5. With regards to the priority you have allocated to your problem, please keep in mind the following:
  • Priority 1: The system is down for an unknown reason. A business critical routine is inoperable.
  • Priority 2: A business critical routine is to run on a date in the immediate future but you are uncertain how the routine operates or how to use the routine. Cannot transact against an account. Imbalance on single account.
  • Priority 3: Non-critical interface has failed to perform.
  • Priority 4: General Systems inquiries. Selection windows not displaying relevant data.



Please click 'Submit' and your request will be sent to the Support Desk for processing.

 

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